FOLLOW UP TO CAFE AT BOOKS & BOOKS POST   2 comments

In this day and age most of us will call, email or snail mail a complaint just to get it off our chests not really expecting a response or even satisfaction. After writing a review last week I thought that would be the end of it but to my surprise I received the following:

Sharon C. of The Café at Books & Books
Business Manager 2/5/2015

Hi Martin,

We are so sorry you had a bad experience. We are just getting started and fine-tuning what we do. Please be our guest next time you are planning to attend a show. We will gladly make it up to you.

Best,
Sharon

I had no intention to go back and, in fact, we talked about eating at the Quarterdeck in Fort Lauderdale before going to see “Wicked” in March at the Arsht Center but because she took the time and effort to respond and I know from experience that things can go wrong when opening a new restaurant we have decided to go back at least one more time.

Now we don’t quite know what she means by ‘Please be our guest’–how do you interrupt that? :O)

Advertisements

Posted February 15, 2015 by greatmartin in RESTAURANT REVIEWS

Tagged with ,

2 responses to “FOLLOW UP TO CAFE AT BOOKS & BOOKS POST

Subscribe to comments with RSS.

  1. I would interpret it to mean a free meal is forthcoming and usually they have attached a coupon with something like that.

  2. Its good that you got their attention so hopefully things will go better from there. They should have fine tuned and did dry runs before they opened, though.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: