A vacation from the Internet–not voluntary   Leave a comment

On Friday morning, March 3, 2017, I wanted to get on the Internet for my email and couldn’t! I called AT&T and after 2 hours and 10 minutes I found out something was wrong–DUH! Of the 30 people who live here at least 10 were without the Internet and we immediately knew what was wrong–the lawn maintenance people had cut a wire. It took AT&T 4 days to come to the same conclusion  and then 4 days to fix the wire. 

I won’t get into the many HOURS I was on the phone those 8 days repeating the same thing to an unaccountable amount of people. Adding insult to injury I was disconnected 4 times–yes, 4 times–from the automated ‘man’ who understands full sentences.

I spent a minimum of 4 hours every day waiting for a technician to come to my place to only tell me it is not my problem but on the outside–by the 3rd day, including last night, before the technician opened his mouth to say hello I answered by telling him exactly what he would find and yes that is what he found and smiling, repeated my words.

I was promised by one on Wednesday that it would be fixed by that night or the next morning and on Thursday the technician of the day (I got to meet all 8 of the team here) said that they had it fixed but since it was so late it wouldn’t be til tomorrow morning (today) and guess what? Yes 8 days later I tried to get to my email but the Internet connection wasn’t working!!

It is beyond my comprehension how such a large company like AT&T is so messed up! Each day it was like the whole problem was new. While everything was, supposedly, on my report of calls and what was or wasn’t accomplished it was as if Susan didn’t talk to Eric or anyone else talked to anyone else. Each time I called it was as if it was a new problem and , remember, there were 9 others calling from the complex with the same problem!

I did have one funny conversation with Randy who was on the esculation team. When he answered the phone (after I waited 22 minutes and was cut off by the automatic system!) I explained this was not aimed at him and I was apologizing before I started my rant.He immediately responded that he couldn’t do anything but that I should go ahead and I did. He was/is the top man in his department and he said there really was no one higher on the ladder that he could refer me to because all used that automatic system in order to talk to anyone. While I am not saying that Randy was wrong or rude–he certainly was not the latter as I can say about everyone I spoke to though too many read from a script and will not stop talking to hear what you say and/or want until they have finished that particular part of the script.

I am not stopping there and will eventually get to the head of the Internet department of AT&T while meanwhile though I haven’t heard much better reports about Comcast and other Internet suppliers I certainly wouldn’t recommend AT&T even though I get a great rate.

I have a lot more to say about this all but I do have a lot of catching up to do. It is surprising how dependent you can become to a ‘thing like the Internet, a television set, the phone, etc. (And how I learned to hate ‘typing’ on a phone and now admire those who do!)

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Posted March 10, 2017 by greatmartin in Internet, Internet problems, Uncategorized

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